FAQs

Wood Pallet FAQs

At Pallet Exchange, our specialty is the buying and selling of new and used pallets. If you’re seeking pallets in the Niagara Falls, Buffalo, Tonawanda, or Cheektowaga, NY area, we offer both used pallets and new pallets for sale to fit all your industrial storage and stocking needs. To learn more about our services and the products we offer, browse through our FAQs to help answer some of your questions. Whether you're a new business owner or a seasoned professional, our tools are here to help you understand the benefits and details surrounding pallet buying and selling. If you have additional questions about our company and services, contact us today. We look forward to meeting all your pallet and shipping needs!

  • What are pallets?

    Pallets are flat structures made of wood, plastic, or metal that are used to support goods during storage and transportation. They provide a stable base for stacking and moving products with forklifts or pallet jacks.

  • What are the standard sizes of pallets?

    The most common standard sizes for pallets are 48x40 inches and 42x42 inches. However, you can also order custom pallets that fit your unique needs.

  • Can I buy both new & used pallets?

    Yes, you can order both new and used pallets. New pallets are better quality and are more durable than used pallets. Used pallets are a more affordable option and ideal for minimal use.

  • How do I determine the right type & size of pallets for my needs?

    You need to consider the weight and dimensions of the products that will be placed on the pallets. You can always consult our knowledgeable staff for help determining which pallet size and type is best for your needs.

  • How do I find a reliable pallet supplier?

    Research pallet suppliers in your area using Google to assist you. Be sure to consider their delivery options, services, experience, and reputation. You may also wish to reach out to their customer service department to ask them questions you want answered. Then choose the supplier that best fits your needs.

  • What are the advantages of using plastic pallets?

    Plastic pallets are more lightweight than traditional wood pallets. They also are resistant to moisture, chemical, and pest damage. Additionally, they are easy to clean and can be reused numerous times. This makes them popular choices for industries such as pharmaceuticals and food.

  • Are there any regulations or standards for pallets?

    Yes, there are industry standards and regulations for pallets, such as the International Organization for Standardization (ISO) standards. These standards ensure pallets meet specific quality and safety requirements.

  • How can I dispose of or recycle pallets?

    If you have used pallets that you are no longer using or are unusable, you can recycle them. Our pallet supplier buys used pallets to recycle or repurpose. Contact us today to learn more about how to recycle your used pallets with us.

  • How long have you been buying & selling reconditioned pallets?

    Since 1965, we’ve proudly bought and sold used pallets across Niagara Falls, Buffalo, Tonawanda, Cheektowaga, NY and the surrounding regions. 

  • Why should I recycle my used pallets?

    Recycling used pallets provides a range of benefits including:


    Decreasing Energy Usage

    By choosing to recycle your used pallets, less energy and time will be required to construct new ones. 


    Waste Reduction

    Recycling used pallets will keep them out of landfills, which reduces the amount of waste on the planet.


    Environmentally Friendly 

    It’s more environmentally friendly than alternatives, as it will reduce the amount of trees needed to make new pallets. 


    Cost Savings

    For businesses looking for pallets, choosing recycled ones allows them to save money, as new pallets don’t need to be manufactured. 


  • Do you offer delivery services for new or used pallets?

    If you buy 50 pallets or more, our team will deliver them right to you. No need to worry about the hassle of picking them up yourself, as we are equipped to drop them off wherever you may need them. We provide prompt delivery services throughout Niagara Falls, Buffalo, Tonawanda, Cheektowaga, NY and the nearby communities. 

  • What is the typical timeframe for pallet deliveries?

    Delivery times depend on your order and location, but we strive for a standard 1-3 business day turnaround. For urgent needs, you can give us a call and we’ll try our best to accommodate you.

  • What is the difference between reconditioned and rebuilt pallets?

    Reconditioned pallets have been lightly repaired and remain in good condition, ready for use. Rebuilt pallets have been fully disassembled and constructed using salvaged components. Either option makes a great cost-effective and eco-friendly alternative to new pallets.

  • Are your heat-treated pallets certified for international shipping?

    Absolutely! To ensure your goods are protected and compliant with global shipping standards, our heat-treated pallets meet ISPM-15 certification requirements.

Contact Us for New, Use, Rebuild, Reconditioned, & Heat-Treated Pallets

If you have any additional questions about our products or services, feel free to reach out to a member of our team. We offer a range of options including new, rebuilt, reconditioned, and heat-treated pallets. Whether you’re interested in our selection of new pallets for sale or selling used pallets, we handle it all. No matter your needs or budget, trust our team to help you find the perfect option. We’re proud to serve residents across Niagara Falls, Buffalo, Tonawanda, Cheektowaga, NY and the surrounding regions.